Job Description: 

• Proficient with Excel and/or Power BI CARDINAL is the state HRIS. 
• This is a nice to have but not required.  Training will be provided.
• Analyzes business analysis artifacts to develop and maintain business requirements and collaborate with IT development team to ensure systems are in alignment.  Write stories for consumption by Scrum team.
• Maintains the OEBS product backlog to ensure a continual flow of tasks to the development team. 
• Coordinates project tasks with stakeholders, team members, and other internal or external stakeholders.
• Creates test plans and test scripts, conducts user acceptance testing, documents test results, and works with information technology staff to correct identified problems.
• Develop send-user training materials and conducts training.
• Provide application(s) support to agency users. Troubleshoots data entry/application errors, isolates problems from symptoms, determines solution or alternatives, develops and implements a resolution.
• Uses data extraction tools to gather and provide data to internal and external agency data partners based on requested criteria. 
• Identifies data quality issues. Identifies root causes and develops action plan(s) to make improvements.  Provides end-user support such as responding to user questions, reporting system deficiencies, and working with technical staff to resolve problems.
• Addresses outstanding service requests timely and accurately.
• Monitors HR Help issues daily and provides expeditious resolutions.
• Assist with reviewing data clean-up and digital scanning work product.
• Otherduties as assigned.